Your privacy is our priority. This document clearly explains how rm888 collects, uses and protects your personal information as a member of our platform.
Summary: rm888 takes your privacy very seriously. We do not sell, rent, or disclose your personal information to third parties for marketing purposes without your consent. All data is handled in accordance with strict and transparent data protection standards.
This Privacy Policy ("Policy") describes rm888's commitment to protecting the personal data of every member and user of our platform, official website, and mobile app. It is drafted in accordance with responsible data protection principles and complies with applicable legal requirements.
When you register as an rm888 member, use our services, interact with customer support, or simply browse our website, you agree that information collected will be handled in accordance with the terms set out in this Privacy Policy. We encourage you to read this document carefully so you fully understand how your data is managed.
This Policy applies to all information collected through:
Rm888 is the data controller responsible for all personal information collected through our platform. We guarantee that all data processing is carried out on a lawful, transparent basis and in alignment with your rights.
Rm888 only collects data that is strictly necessary to provide you with a high-quality service. We do not collect irrelevant or excessive information. The following are the categories of data we collect:
| Data Categories | Examples of Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | KYC verification & security |
| Contact Data | Email address, phone number | Account communications & notifications |
| Financial Data | Bank account number, bank name, e-wallet | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser | Platform security & improvement |
| Usage Data | Game history, betting records, activity logs | Account management & compliance |
| Communication Data | Live Chat conversation records, support emails | Complaint resolution & service improvement |
We also collect certain information automatically when you use the rm888 platform, including cookie data, in-platform browsing history, and login session information. All such automatic data collection is intended to enhance your user experience and ensure the security of your account.
Important: rm888 will never ask for sensitive information such as banking PIN numbers, personal email passwords, or full credit card details via Live Chat or email. If you receive such a request, it is not from rm888 — please report it to our support team immediately.
Every piece of information we collect is used for clearly defined and legitimate purposes. rm888 does not use your data beyond what is stated below without obtaining additional consent from you:
Rm888 does not make any automated decisions that materially affect you based solely on automated data processing without human intervention, except in cases of fraud detection that require immediate action to protect platform security.
Rm888 respects your privacy and does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your information is only shared under the following limited circumstances:
In all instances of data sharing, rm888 ensures that only the information strictly necessary for the relevant purpose is shared — nothing more.
The security of your personal data is one of rm888's greatest investments. We implement multiple layers of technical and organisational security to protect your information from unauthorised access, loss, alteration or disclosure:
While we make every effort to protect your data, no security system in the world can be guaranteed 100% secure. You also play an important role by keeping your account password confidential and not sharing your login credentials with anyone.
Rm888 uses cookies and similar tracking technologies to enhance user experience, ensure smooth platform functionality, and understand how members interact with our services. The following are the types of cookies we use:
You can manage or delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality and user experience of the rm888 platform.
As an rm888 member, you have clearly defined rights over your personal data. We are committed to making it easy for you to exercise these rights in a straightforward and hassle-free manner:
You have the right to request a copy of all personal data we hold about you in a readily readable format.
If any of your information is inaccurate or incomplete, you have the right to request immediate correction.
You may request the deletion of your personal data, subject to applicable legal record-keeping obligations.
You have the right to object to the use of your data for direct marketing purposes at any time, without needing to provide a reason.
You may request your data in a machine-readable format for transfer to another service if desired.
In certain circumstances, you may request that we restrict the processing of your data while an investigation or review is in progress.
To exercise any of the above rights, please contact the rm888 support team via Live Chat or our support email. We will process your request within 14 working days from the date of receipt.
Rm888 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by law. The following are our data retention guidelines:
Once the specified retention period expires, your data will be permanently deleted or anonymised from our systems in accordance with standard security procedures.
Rm888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any changes will be communicated to you through the following means:
Continued use of the rm888 platform after the effective date of any changes to this Privacy Policy means you accept and agree to those changes. If you do not agree with any changes, please contact us to discuss your available options.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the rm888 privacy team is ready to assist you. We take every privacy enquiry seriously and aim to respond within a reasonable timeframe.
For data rights requests such as access, correction, or deletion, please clearly state the type of request and include your rm888 account number to expedite the process. We guarantee a response within 14 working days for all privacy-related requests.
Rm888 prioritises member satisfaction and security. Your privacy is not merely a legal obligation for us — it is part of our core values in building a trusted and responsible platform for Malaysia's gaming community.
Six pillars of our privacy commitment that protect every member every day
All communications between you and the rm888 platform are encrypted with 256-bit SSL technology — the banking industry standard that ensures your data cannot be intercepted in transit.
Rm888's thorough identity verification process ensures that only the rightful account owner can access and manage the account, protecting your funds and data from misuse.
Rm888 has never and will never sell, rent, or trade members' personal data to third parties for marketing or commercial purposes without your consent.
Only rm888 staff who genuinely require access to perform their duties may view member data, with every access strictly logged and audited.
The rm888 platform undergoes regular security audits by recognised independent firms, ensuring our data protection standards consistently meet and exceed current requirements.
The rm888 support team, fluent in both English and Bahasa Melayu, is available at all times to assist you with any privacy or personal data enquiries and requests.